Title:	Service Delivery: Part 17 (IT Infrastructure Library)
Categories:	Computing
BookID:	CO-BA-0008
Authors:	Great Britain: Office of Government Commerce
ISBN-10(13):	9780113300174
Publisher:	TSO
Number of pages:	300
Language:	English
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Description:	Product Description This publication is the second element in the new ITIL Infrastructure Library, it covers aspects that service providers must take into consideration. Issues covered include: service level management; financial management for IT services; and IT service continuity management.