Title:	Service Support (CCTA): Part 15 (IT Infrastructure Library)
Categories:	Computing
BookID:	CO-HND-00130
Authors:	Central Computer & Telecommunications Agency
ISBN-10(13):	9780113300150
Publisher:	Stationery Office Books
Number of pages:	323
Language:	English
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Description:	Product Description This work draws together the advice provided in the five core books by CCTA on service support. It covers: change management; configuration management; help desk management; problem management; software release and rollout; and an explanation of the links between the disciplines.